Responsible gambling

As part of our commitment to responsible gaming practices, we want to provide you with tools and resources that can help manage your online activities.

Mecca Bingo is committed to supporting its players' well-being. Our site includes various features designed to promote a healthier relationship between you and the games. We encourage all players to use these tools responsibly:

1. Configurable Deposit Limits: You can set limits on how much money you want to deposit over a certain period, helping you stay in control.
2. Reality-Check Pop-Ups: Our site will remind you about your gambling habits and allow you to reassess whether it's time for a break or not.
3. Session Time Limits: You can set how long you spend playing games per session, ensuring that you don't get caught up in prolonged gaming sessions.
4. Short-Time Out Options: If needed, you can take a temporary time-out from gaming activities to focus on your well-being.
5. Self-Exclusion Options: For extended protection, you can exclude yourself from playing games for an extended period or indefinitely.

In case of any issues with the tools mentioned above or if you're experiencing problems with gambling-related harm, our dedicated support team is here to assist you through various means:

1. Online Live Chat: We have a live chat feature available on-site where you can reach out in real-time for assistance.
2. Email Support Forms: You can fill in an email contact form to send your questions or concerns directly to us via the website's contact system.
3. Telephone Support: Our team is reachable through phone numbers specified within our site, offering another channel of support.

To access these features and services:

1. Go to "My Account" > "Responsible Gaming"
2. Select the feature you need (e.g., Deposit Limit or Reality Check)
3. Follow the instructions provided by each tool

You can also reach out to our support team via email, phone call, live chat, or visit one of your nearest bingo clubs where staff and hosts are available for assistance during business hours.

For further information on gambling-related issues, including problem gaming, you may find these organizations useful:

1. GamCare: A leading UK advice centre offering help to individuals affected by problem gaming.
2. GambleAware: The charity focused on providing support and education about responsible gaming practices in the United Kingdom.
3. eCOGRA (Electronic Gaming Regulation & Assurance): This independent body tests games for fairness, resolving disputes between operators and players.

When using these tools or resources provided above, please remember that we are here to help you enjoy your online bingo activities while maintaining a balanced approach. If at any point you feel the need to discuss further strategies on managing gaming habits or if you're experiencing difficulties with gambling-related issues, do not hesitate to reach out for assistance.